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Orwell View Barns
Orwell View Barns

Orwell View Barns Holiday Cottages Information

Booking Conditions

Here are the booking conditions for Orwell View Barns. Please take time to read them as they set out the terms of the agreement that you will enter into when you make a booking with us. Please contact us if you have any questions.

Owners
The property is owned by The Mr R J Wrinch 2007 Discretionary Trust and The Mrs H W Wrinch 2007 Discretionary Trust, trading as Orwell View Barns. Orwell View Barns holiday cottages are let under a licence to occupy.

Arrival and Departure
Weekly bookings run from Friday to Friday or from Monday to Monday. Short break stays generally run from Friday to Monday or Monday to Friday in low season, but may be available in high season on a last minute basis.

On the day of your arrival, your cottage will be available from 4.00 pm. Please try not to arrive early as we will be busy preparing your accommodation and will not be available to welcome you. Arrival after 6.00 pm is by arrangement and guests will have to locate their own cottage. On the day of departure, all cottages must be vacated by 10.00 am. We are not obliged to offer accommodation before the time stated and you are not entitled to remain in occupation after the time stated.

Payment
A deposit is payable at the time of booking of 25% of the total rent. Once the deposit has been paid and the booking has been confirmed in writing by us, a binding contract will exist between us. Deposits are non refundable unless Orwell View Barns are unable to accept the booking.

The full balance is due eight weeks before the arrival day. If this is not received, we have the right to cancel the holiday and the deposit will be lost. We are not obliged to send reminders. For bookings made within eight weeks of the arrival day, the full rent must be paid immediately.

Our prices are inclusive and quoted in Pounds GB inclusive of VAT at the prevailing rate. Payment may be made by cheque (made payable to Orwell View Barns), by electronic transfer, or by credit / debit card over the telephone. However, please note that we are unable to accept payment by American Express and Diners Club.

Cots
Our cots are suitable for infants up to 24 months. Please bring your own cot linen.

Smoking
Smoking is not permitted within any of our properties.

Cancellation
Once you have booked your stay with us, our agreement is a legal contract and any deposit you may have paid is non-refundable. If you need to cancel, please contact us immediately and confirm it in writing.

For holidays cancelled by you, you will remain liable to us for payment of the total cost of the holiday. However, if we are able to re-let the accommodation, all monies paid in excess of the deposit will be refunded, less a £50 administration fee plus any shortfall in the rent achieved, allowing that we may have to discount the rent to secure a booking at short notice.

Each cottage booked is a separate contract. A cancellation in one cottage will not cover the rent for any other cottage either for that week or any subsequent week.

Insurance
We strongly recommend that you obtain suitable holiday insurance to avoid any loss owing to cancellation.

Non-Availability
We will only cancel your booking if your accommodation becomes unavailable for reasons beyond our control. In this unlikely event, we will attempt to offer you alternative accommodation. However, if this were not possible or unacceptable to you, we will refund all monies paid by you. Whatever the circumstances, our liability to you will not extend beyond a full refund. We shall not be responsible for any consequential loss.

Sub-Letting
The accommodation must not be sub-let and the number of persons using the accommodation must not exceed the maximum number advertised and declared in the booking form.

Inspection and Maintenance
We or our representatives shall be allowed access to the accommodation at any reasonable time for inspection or maintenance.

Damages and Breakages
Please take good care of our accommodation. Whilst we employ housekeepers, guests are expected to leave the cottages in a neat and tidy fashion with all bins emptied and all dishes washed and put away in the cupboards. You are responsible and liable for any breakages which you cause to the accommodation or its contents. We do not normally charge for minor breakages, but you will be held responsible for repair or making good if the damage or breakage is significant. Please report any damage or breakages as soon as they occur.

You will report without delay any defects in the property or any breakdown of equipment or appliances therein. Arrangements for repair or replacement will be made as soon as possible.

Anti-Social Behaviour
You agree not to act in any way which might cause disturbance to any neighbouring properties.

Liability
We do not accept any liability for any damage, loss, injury, sickness or inconvenience to any member of your party, or any vehicles or possessions belonging to any of them, howsoever caused, nor shall we be liable for any additional expenses incurred by you whether directly or indirectly caused by or arising from any aspect of your booking with is. Under no circumstances shall our liability to you exceed the amount paid by you to us for your stay here at Orwell View Barns.

Chinese Lanterns
Chinese Lanterns are not permitted to be released as they pose a serious risk to wildlife and crops.

Privacy Policy and Marketing
You accept that data gathered during the course of this booking may be held on computer. We treat any data collected during the course of making bookings or dealing with enquiries in strict confidence. Your data will never be sold. However, as members of Premier Cottages (a marketing collective of the best 4 and 5 star cottages in the UK), we have agreed to supply to Premier Cottages Ltd the names, postal and email addresses of all guests booking with us or proposing to book with us during the previous year, in order that these guests or potential guests may be sent a Premier Cottages brochure and sent promotional emails from time to time. By accepting these terms and conditions, you are indicating your consent to receiving these communications from us. If at any time you would like your details removed from this list, all you need do is to click the unsubscribe link on any of the emails or contact us by email or telephone and we will arrange for you to be removed from the mailing list.

Applicable Law
When making a booking with us, you agree to comply with the above terms and conditions. In the event of a dispute, the laws of England and Wales shall apply and the English courts shall have jurisdiction.

Public Wi-Fi Access Terms and Conditions
This agreement sets out the terms and conditions on which wireless internet access (the Service) is provided [free of charge] to you, a guest of Orwell View Barns in consideration for your custom and your agreement to these terms and conditions:

1. Extent of the Service

1.1 We do not recommend in particular the use of any websites (or other internet related services) (Internet Services) and your use of Internet Services is carried out entirely at your own risk.

1.2 We have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are error or virus free.

1.3 We have no responsibility for, or control over, the information you transmit or receive via the Service.

1.4 Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive.

1.5 We do not guarantee:

1.5.1 - the availability of the Service;
1.5.2 - the speed at which information may be transmitted or received via the Service; or
1.5.3 - that the Service will be compatible with your equipment or any software which you use.

1.6 Whilst we take reasonable steps to ensure the security of the Service and to prevent unlawful access to information transmitted or received using the Service, we do not guarantee the security of the information which you may transmit or receive using the Service or located on any equipment utilising the Service and you accept that it is your responsibility to protect your information and have adequate security (in terms of equipment and procedures) to ensure the security, integrity and confidentiality of your information and data.

1.7 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.

2. Your Use of the Service

2.1 You must not use the Service to access Internet Services, or send or receive e-mails, which:

2.1.1 - are defamatory, threatening, intimidatory or which could be classed as harassment;
2.1.2 - contain obscene, profane or abusive language or material;
2.1.3 - contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
2.1.4 - contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
2.1.5 - contain material which infringe third partys rights (including intellectual property rights);
2.1.6 - in our reasonable opinion may adversely affect the manner in which we carry out our business; or
2.1.7 - are otherwise unlawful or inappropriate;

2.2 Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.

2.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.

2.4 We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.

2.5 The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 5.2 below.

3. Criminal Activity

3.1 You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.

3.2 You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.

3.3 You agree and acknowledge that we may keep a log of the Internet Protocol (IP) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address

3.4 You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.

4. Our Use of your Information

4.1 Subject to clauses 3.3 and 3.4 above we confirm that we shall use the contact details you provide to us solely for the purposes of contacting you with marketing information, updates, promotions and special offers relating to our business.

5. Other Terms

5.1 You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 2.1 to 2.3 and 3.1 above.

5.2 Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.

5.3 We agree that neither this agreement does not allow either party to act as, or hold themselves out as, acting as an agent of the other party and that that the terms of this agreement are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.

5.4 This agreement is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English courts.

I confirm that I accept these terms and conditions as the basis of my use of the wireless internet access provided by Orwell View Barns.

River Orwell, Ipswich

Hazel and Richard Wrinch
Orwell View Barns Holiday Cottages
Hill House Farm
Wades Lane
Shotley
Ipswich
IP9 1EW

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Sunday 20 August 2017
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